Warranty

1. Scope and your rights

This policy applies to products supplied by BUILD MY PC, trading as Build My PC, through buildmypc.lk. Read it with our Terms and Conditions and your product-specific warranty details.

Our warranties and voluntary return arrangements operate in addition to applicable Sri Lankan consumer rights. A product-page restriction, discounted price, or "used", "refurbished" or "as-is" description does not remove rights that cannot lawfully be excluded but may be limited.

2. Warranty period and provider

Electrical and electronic products covered by the applicable Consumer Affairs Authority direction carry at least a six-month warranty. Under our policy, that period begins on delivery or collection. Any longer warranty promised for your purchase will be honoured.

Before purchase, the product listing will identify the warranty duration and whether support is provided by Build My PC, a local distributor or a manufacturer. Your invoice and warranty document will record the applicable details, including relevant serial numbers. Warranty conditions will be supplied in English, Tamil and Sinhala if required.

You may contact us for assistance even if a manufacturer or distributor handles repairs. Their processes do not replace our own legal obligations as the seller. We will not impose previously undisclosed registration or overseas-shipping requirements after purchase.

3. What is covered

Coverage includes qualifying manufacturing, material and functional defects arising during normal use within the warranty period. The product must also meet its agreed description and any specific performance or compatibility promises made for your purchase.

For custom-built PCs, individual component warranty periods may differ and will be listed. We remain responsible for the assembly and advice we provide. A failed component will be assessed without automatically cancelling unrelated component warranties.

For refurbished or used products, material wear, known defects, replacement parts where relevant, battery condition if specified, and included accessories must be disclosed before purchase. A clearly disclosed cosmetic mark is not itself a new defect; an undisclosed functional problem is assessed on its merits. We do not apply an automatic warranty exemption merely because an item was imported or refurbished.

4. Damage and exclusions

A claim may fall outside warranty to the extent the fault was actually caused by accidental damage, liquid ingress (water/moisture damage), misuse, incompatible electrical supply, improper installation, mishandling, burn marks or an unauthorised alteration. We will explain the relevant finding and how it relates to the reported fault.

Ordinary cosmetic wear and normal battery ageing will fall outside coverage. This does not exclude premature failures, an unsafe battery or failure to meet an advertised condition or capacity promise.

Opening a case, a missing sticker or an unrelated software change does not by itself cancel all rights. We may reasonably need to verify the product and cause of damage. Altering an identifier to conceal substitution or fraud can prevent verification, but a worn label alone is not an automatic rejection.

A problem caused solely by third-party software or account services will be outside hardware warranty. This does not excuse an inaccurate claim about included software, compatibility or an advertised feature.

In case of a missing, removed or partially removed warranty sticker, the warranty for the product will be null and void instantly — not knowing about this is not a valid excuse.

5. How to make a claim

1. Contact hi@buildmypc.lk or +94 76 070 9990 with your order number, product and fault description.
2. Provide reasonable evidence of purchase and any helpful photographs or video. We can check our order records if you no longer have the receipt.
3. We will advise safe troubleshooting, where appropriate, or provide return instructions and a claim reference.
4. Return only the item and accessories we reasonably need to assess the problem, using suitable protective packaging.

An unboxing video is not compulsory. Original packaging is useful but its absence does not automatically invalidate a statutory claim. Tell us promptly about a fault; a short shop reporting window does not replace applicable legal deadlines or rights.

Stop using an item that overheats abnormally, has a swollen battery, sparks, smells burnt or otherwise appears unsafe. Contact us before posting a damaged battery so safe handling can be arranged.

6. Assessment, repair and replacement

We aim to acknowledge claims within 2-4 weeks. After receiving the item, we will provide an assessment estimate and, if repair is needed, an expected completion date. Availability of parts can affect timing; we will explain significant delays and available alternatives rather than retain the item indefinitely.

Depending on the fault, circumstances and applicable law, the remedy may be repair, replacement, refund or another required remedy. A customer is not required to accept unlimited repair attempts. We will explain any proposed replacement's model and condition and obtain agreement where it differs materially from the original purchase.

We will document any warranty protection applicable after repair or replacement, without reducing any legally required protection or an existing promise. Store credit is available only by agreement and will not replace a refund to which you are entitled.

If a claim is outside warranty, we will give an explanation and a quote for any optional work. Assessment fees, paid repairs or return charges require advance disclosure and agreement. We will not perform chargeable repairs without authorisation.

7. Return shipping and personal data

Where a defect, incorrect item or misdescription is our responsibility, we will arrange or reimburse reasonable necessary return delivery costs. No restocking fee applies to a justified return of faulty, incorrect or misdescribed goods.

Back up your data and remove personal accounts where possible before returning a device. Do not share account passwords unnecessarily. Tell us if a fault prevents backup or account removal. We will explain whether a reset or data-erasing repair is required and obtain any necessary authorisation. This does not exclude responsibility for our own failure to exercise required care.

8. Cancellation and change-of-mind returns

Request cancellation promptly. We allow withdrawal where appropriate and practicable, including ordinary stock orders not yet dispatched or subjected to expressly agreed customisation.

Our voluntary change-of-mind arrangement is only valid until before the package is shipped to you. This arrangement must be disclosed before purchase. Conditions concerning opened packaging, activated software or special orders apply only to voluntary returns and do not remove remedies for defective or misdescribed purchases.

For custom builds or special imports, any lawful cancellation deduction for authorised work must be reasonable, itemised and disclosed before commitment. Deposits are not automatically forfeited. If we cannot supply the agreed product, we refund amounts due.

9. Refunds and instalment purchases

We normally refund through the original payment method. For cash-on-delivery purchases, we agree on a suitable method and verify the repayment details.

We aim to initiate an approved refund within 5-7 days, subject to any shorter legally required period. The bank or payment provider may take additional time to credit the funds. We will provide a reference where available and will not delay deciding a valid claim unreasonably.

Refunds include delivery charges and other amounts where required by law or where we cancel the whole order because we cannot supply it. Any lawful deduction will be explained. We do not impose vouchers in place of a refund that is due.

For Koko, Mint Pay or another instalment service, we will coordinate the merchant-side adjustment. The provider determines how the adjustment appears against your plan. Contact the provider about scheduled payments and do not assume payments have stopped until it confirms. Payment-provider terms do not remove our responsibilities for the product.

10. Complaints and contact

Build My PC
197/14/B Sirimavo Bandaranaike Mawatha, Mahara, Kadawatha. 11850, Sri Lanka
hi@buildmypc.lk | +94 76 070 9990

Contact us before sending a return so we can confirm the appropriate receiving location. If you disagree with an assessment, ask for review and provide supporting details. You may approach the Consumer Affairs Authority or another competent authority at any time but we highly encourage you to approach us prior to that to help you get your issue resolved. Legal complaint deadlines may differ by claim and are not extended by our internal discussions.