Delivery

1. Who we are

These delivery terms apply to orders placed with BUILD MY PC, trading as Build My PC, through buildmypc.lk. Read them alongside our Terms and Conditions and Warranty, Returns and Refunds Policy. Nothing here limits mandatory rights under Sri Lankan law.

Contact: hi@buildmypc.lk | +94 76 070 9990
Address: 197/14/B Sirimavo Bandaranaike Mawatha, Kadawatha 11850, Sri Lanka.

2. Delivery areas and charges

We arrange delivery across Sri Lanka through our courier partners, subject to service availability at your address. Any location restrictions will be explained before we accept your order. International delivery is available only if separately agreed in writing.

Your delivery charge is shown before you confirm the order. Charges may depend on location, parcel weight, size and the delivery service selected. Free-delivery offers apply only to the products, areas and conditions stated in the offer. We will not add an undisclosed delivery charge after your purchase without your agreement.

3. Processing and estimated delivery

Orders enter processing after our acceptance and the required payment or cash-on-delivery verification. An automated order acknowledgement does not mean the parcel has been dispatched.

Our usual estimates for in-stock orders are:

Area or service	Estimated timeframe
Colombo and suburbs	2–3 business days
Other supported Sri Lankan locations	3–4 business days
Kadawatha collection	Usually the same day after acceptance, once we confirm readiness

For this policy, business days mean Monday–Saturday excluding public holidays. Orders placed after 3PM may enter processing on the next business day.

Pre-orders, custom-built PCs and special imports have the timeframe disclosed for that order. We will tell you if an item is unavailable rather than substitute a different model without consent.

The stated times are estimates unless we expressly agree on a guaranteed date. We will notify you of a material delay and discuss a revised date or cancellation and refund where appropriate or required by law. An estimate does not permit indefinite delay.

4. Dispatch and tracking

When the order ships, we will provide the courier name and tracking reference using your supplied contact details where tracking is available. Tracking updates may take time to appear. Contact us if the parcel appears stalled or is marked delivered but you have not received it.

If an order needs separate parcels, we will explain the arrangement. Splitting a delivery for our convenience will not create an additional charge without your agreement.

5. Address changes and receiving a parcel

Provide a complete address, postcode where applicable, and a reachable telephone number. Contact us promptly to request corrections. We will try to change an address before dispatch; rerouting after dispatch depends on the courier. Any proposed extra charge will be disclosed for your agreement first.

You may nominate someone to receive the parcel. The courier may request a signature or suitable delivery confirmation. Tell us in advance about special access requirements. We will not treat leaving a parcel unattended as an authorised delivery unless you have expressly agreed to that arrangement.

For cash on delivery, pay only the amount shown in your order confirmation, including previously disclosed delivery charges. Payment and parcel-opening arrangements depend on the service disclosed before purchase. Paying before opening does not remove your rights if the contents are faulty, incorrect or damaged.

6. Failed deliveries and uncollected orders

If nobody is available, the address is incomplete or access is unavailable, we will help arrange the next step. A reasonable redelivery charge may apply when the failed attempt results from information or arrangements supplied by you, but it must be explained and agreed first. There is no redelivery charge for a failure caused by us or our courier.

We will contact you before returning an undelivered order to stock or cancelling an uncollected order. Any collection deadline and lawful deductions must be explained; deposits and prepaid amounts are not automatically forfeited.

7. Collection from Kadawatha

Wait for a ready-for-collection message before visiting. Collection hours are 9AM–7PM. Bring your order reference; a person collecting on your behalf may need reasonable evidence of your permission. We will not retain unnecessary identity-document copies.

8. Lost, damaged or incorrect deliveries

Where practicable, check the parcel exterior on receipt and tell the courier and us about visible damage. Photos of the parcel and packaging can help an investigation. Keep packaging while a delivery problem is being assessed if reasonably possible.

Contact us as soon as reasonably possible about missing, incorrect or damaged goods. An unboxing video is helpful evidence but is not compulsory for a valid claim. Signing for a parcel or failing to report within an arbitrary short period does not automatically waive legal rights.

We remain your contact for a parcel lost or damaged before delivery to you or your nominated recipient. We will investigate and arrange an appropriate replacement, refund or other remedy. We will not require you to obtain compensation from our courier before we address our obligations to you.

9. Cancellation, delays and refunds

For cancellation before dispatch, contact us promptly with your order number. After dispatch, return arrangements may be necessary. The Terms and Conditions and Warranty, Returns and Refunds Policy explain the applicable process.

Severe weather, transport disruption and similar events can affect delivery. We will communicate significant disruption and take reasonable steps to resolve it. These events do not automatically entitle us to keep payment for goods we cannot supply.

When we cancel the entire order because we cannot fulfil it, we refund the amount paid for the undelivered order, including its delivery charge. Other delivery-cost refunds will be assessed under the circumstances and applicable law.

10. Help and complaints

Email hi@buildmypc.lk or call/WhatsApp +94 76 070 9990 with your order reference. Our support hours are 9AM–7PM. You are required to contact us prior to approaching the Consumer Affairs Authority or other competent authorities.